10-14 Working days (22 days in case of delays).
Shipping & Return Policy
How long does delivery take?
What countries do you ship to?
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at support@VibeVista.com .
At VibeVista, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.
We offer a 30-day Money-Back Guarantee on all our products. If for any reason you are not entirely satisfied with your purchase, you may return any item in its original condition for a full refund within 30 days from delivery.
Conditions for Returns:
1. Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials.
2. If your package was originally shipped double-boxed, please return the unit(s) double-boxed.
3. The product should be packed in the original product box with the UPC codes intact.
4. When repacking the product box, avoid using duct tape or other adhesives that can leave a residue.
Remember, returned items that do not meet these criteria are subject to a restocking fee or rejection.
Return shipping costs will be at the customer's expense. Once we receive your return, we will promptly issue a refund to the account with which you placed the order.
We strive to make this process as simple and convenient as possible. We appreciate your business and look forward to serving you again in the future!
Please note that VibeVista reserves the right to revise this policy at any time.